Sprinklr is Hiring for Product Success Manager

Sprinklr is hiring for Product Success Manager position. Candidates from Bengaluru can apply. Read on to know more in detail.

BENGALURU

12/26/20231 min read

Job Title: Product Success Manager
Location: Bengaluru
Employment Type: Full Time

Education:

  • Postgraduate degree in MBA or equivalent in Marketing from Tier 1 or Tier 2 colleges is mandatory.

  • Graduation in STEM (Science, Technology, Engineering, Mathematics) is an added advantage.

Experience:

  • 3 to 5 years of overall experience in customer insights/analytics roles.

  • Proven client-facing experience is a prerequisite.

  • Competency in data analytics tools and methodologies, with the ability to collate, harmonize, and visualize data, and present the statistical merit in a business case.

  • In-depth knowledge of customer journey, journey maps, and drivers of experience at a large scale.

  • Excellent written and verbal communication skills, along with strong articulation skills and a compelling executive presence.

  • Experience in designing Microsoft PowerPoint presentations is required, and expertise in graphic design is an added advantage.

  • Experience in working with or for social media management software/platforms is an added advantage.

Key Responsibilities:

  1. Client Engagement: Act as a key interface between the company and its clients, ensuring a deep understanding of client needs and objectives.

  2. Data Analytics: Utilize data analytics tools and methodologies to analyze customer insights, providing valuable recommendations and insights to improve product success.

  3. Customer Journey Management: Develop and maintain a comprehensive understanding of the customer journey, creating journey maps, and identifying key touchpoints to enhance overall customer experience.

  4. Communication Skills: Exhibit excellent written and verbal communication skills, delivering clear and impactful messages to both internal teams and external clients.

  5. Presentation Design: Design and create compelling Microsoft PowerPoint presentations to effectively communicate insights and strategies to various stakeholders.

  6. Graphic Design (Preferred): Leverage graphic design expertise to enhance the visual appeal of presentations and reports.

  7. Social Media Expertise (Preferred): Leverage knowledge and experience in social media management software/platforms to contribute to product success strategies.

How to apply:
If interested and having the above skill sets and experience, apply through link - Apply for Product Success Manager