JIRA / ITSM Tools Administrator Job Opening for Riyadh Location

Browse job opening in Riyadh, Saudi Arabia for Jira / ITSM Tools Administrator position. Know the skill sets, application link and more.

IT JOBSSAUDI ARABIA

12/11/20231 min read

Job Title: JIRA / ITSM Tools Administrator
Location: Onsite, Riyadh, Saudi Arabia
Must Have Skills - ServiceNow, Cloud, Jira Admin, ITSM Tools
Last date to apply - Jan 15, 2024
Overall Experience - 6+ years

Job Description:

We are seeking a highly skilled JIRA / ITSM Tools Administrator to join our team. The ideal candidate should possess a Bachelor’s degree in Computer Sciences or IT, along with 5 to 10 years of proven experience in implementing and managing JIRA and other ITSM tools such as Service Now and Remedy. Professional certifications in ITSM tools or related credentials are essential for this role.

Key Responsibilities:

  1. Tool Implementation and Operations: Execute end-to-end implementations and operational management of JIRA and other ITSM tools.

  2. Cloud Infrastructure and Network: Demonstrate a thorough understanding of cloud infrastructure, network architecture, user identity management, and security components.

  3. Certifications and Credentials: Hold and maintain professional certifications in ITSM tools or related credentials to ensure up-to-date knowledge and expertise.

  4. Cloud Operations Management: Oversee cloud operations and key performance metrics to ensure optimal system performance and efficiency.

  5. System Architecture Understanding: Possess a deep understanding of systems layers, bottlenecks, and overall architecture to facilitate effective decision-making and troubleshooting.

  6. Maintenance and Troubleshooting: Conduct regular systems maintenance, troubleshoot issues, and provide timely resolutions to ensure uninterrupted system functionality.

  7. Cloud Automation: Utilize cloud automation tools and provisioning techniques to streamline processes and enhance operational efficiency.

  8. Security Assessments: Conduct security vulnerability assessments, risk assessments, local and site recovery assessments, and implement mitigation measures to ensure robust system security.

  9. IT Procedures and Technology Solutions: Demonstrate extensive knowledge of IT procedures and available technology solutions, including support models.

Qualifications:

  • Bachelor’s degree in Computer Sciences, IT, or a related field.

  • 5 to 10 years of experience in JIRA and ITSM tools implementation and operations.

  • Professional certifications in ITSM tools or equivalent credentials.

  • In-depth knowledge of cloud infrastructure, network, and security components.

  • Strong understanding of systems layers, bottlenecks, and architecture.

  • Experience in cloud operations management and key performance metrics.

  • Proficiency in troubleshooting, maintenance, and cloud automation.

  • Familiarity with security vulnerability assessments and risk mitigation.

  • Strong grasp of IT procedures and available technology solutions.

If you possess the required qualifications and are ready to take on a challenging role in managing and optimizing JIRA and ITSM tools, we invite you to apply for this position.